Understand How Royal Reels Protects Your Data

This Privacy Notice explains how Royal Reels Casino (referred to as “Royal Reels Casino”, “we”, “us”, or “our”) processes your personal data. This notice applies to the personal data collected from registered users (“Player(s)”) who have an account on our site and visitors to our site.

About Us

The operator of this website is the Data Controller of your personal data. We are the controller of your personal data, as in the context of our business relationship with you, we determine how and why it is processed as described in this notice. Along with our common controller, we ensure the ownership and security of the personal data you provide us.

If you have any questions about this notice, including how to exercise your privacy and data protection rights, you can contact our Data Protection Officer by sending an email to [email protected].

What Personal Data We Collect

Data You Provide to Us Directly

We may collect the following personal data depending on how you interact with our services:

Registration Data: To create an account on our website, you need to provide personal data such as email address, date of birth, country, phone number, gender, full name, social security number, postcode, and username. When you register, we automatically collect your IP address and location data.
Due Diligence Data: We collect ID/passport/license numbers, address verification, social security number, source of income, and bank identifiers to meet our legal Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements and to verify your age and identity.
Financial Data: We may collect your financial information, including bank identifiers, CPR number, CPF number, IBAN, and payment system data for processing withdrawals and deposits and to comply with KYC and AML standards.

Data We Collect Automatically

Device Data: We collect information about the device and software you use to access our services, including your IP address, operating system version, and device identifiers.
Log and Usage Information: To help us understand how you use our services and improve them, we automatically collect information about your interactions with our services. This includes actions such as viewing content, clicking ads, performing searches, and social media interactions on our site.
Location Information: We may collect or infer your general location when you use our services.

Data We Receive from Other Sources

We may collect personal data from external sources to provide and personalize our services for you and/or to meet legal obligations. We may obtain data from:

Publicly available sources like government databases, the internet, social media, online, and print media.
Commercial databases and third-party organizations, including financial and credit institutions, fraud prevention agencies, and government bodies. These sources help us verify your details and investigate suspicious activity, particularly for fraud prevention and AML purposes.
Assumptions based on facts—such as determining your interests or gaming preferences based on pages you’ve visited and games you’ve played.
Personal data you’ve made public, for example, information available on social media platforms like Facebook or Google.

Why We Collect Your Data

We use the personal data we collect for the following purposes:

To provide you with our services.
To respond to your queries and requests.
For testing, research, troubleshooting, and data analysis to improve our products and services.
To detect, prevent, and manage risks related to fraudulent behavior, money laundering, and illegal activities.
To send you marketing materials, newsletters, and personalize our marketing.
To resolve disputes, including investigations by law enforcement or regulatory bodies.
To comply with legal and regulatory obligations.
To ensure the security and functionality of the service, including maintaining website availability and protecting our systems from security threats.

Lawful Basis for Processing Your Personal Data

In accordance with data protection laws, we process your personal data based on the following lawful grounds:

Contractual Necessity: We process personal data to fulfill our contract with you, such as creating and maintaining your account.
Legal Obligations: We process your personal data to meet legal requirements such as KYC, AML, and age verification.
Legitimate Interests: In some cases, we process your data to protect our legitimate interests, such as preventing fraud, enhancing security, and improving services.
Consent: We may process your personal data based on your consent, particularly for marketing and personalized promotions.

How We Share Your Personal Data

We may share your personal data with:

Internal departments and affiliated companies.
Payment providers and financial institutions for processing deposits and withdrawals.
Service providers necessary to manage, operate, and improve our services.
Regulatory authorities and law enforcement agencies where required.
Game providers for performance and compliance purposes.

Data Retention

We retain your personal data for as long as your account is active and to fulfill the purposes outlined in this notice. We may keep your data for longer periods if required by law, such as AML regulations. Once your account is closed, we will either delete or anonymize your personal data.

Your Rights

You have the following rights concerning your personal data:

Right to access your personal data.
Right to rectify inaccurate or incomplete data.
Right to request erasure of your personal data.
Right to restrict processing of your data in certain circumstances.
Right to data portability.
Right to object to processing for legitimate interests or direct marketing.
Right to withdraw consent at any time.
Right to file a complaint with the relevant supervisory authority.

To exercise any of these rights, please contact us via [email protected] or our Data Protection Officer at [email protected].

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site. You will be asked for consent to use non-essential cookies. Essential cookies required for the website’s functionality do not need your consent. You can manage your cookie preferences in the cookie settings.

Data Security

We take data security seriously and use reasonable measures to protect your data from unauthorized access, loss, or misuse. However, no system can guarantee complete security, and while we strive to improve our methods, we cannot guarantee absolute safety.

International Transfers

We may transfer your personal data outside New Zealand. We ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or other legal mechanisms.

Changes to This Notice

This Privacy Notice may be updated periodically. The most recent version will always be available on our website: royalreelscasino.nz.

Effective Date: May 2025