Stay in Control With Responsible Gaming Tools
At Royal Reels Casino NZ, we believe in keeping the good times rolling while making sure they stay safe. That’s why we’ve built a robust responsible gaming program tailored to Kiwi players. You can enjoy your favourite pokies and casino games without worrying—because we’re here to keep things in check.
What Responsible Gaming Means to Us
Responsible gaming is about choice and control. We aim to help you keep tabs on your gaming—so it stays fun and doesn’t impact your life. You can take charge by setting up tools that limit how much time and money you spend with us.
All responsible gaming features are available through your account dashboard at royalreelscasino.nz.
Tools We Provide
| Tool | Description |
|---|---|
| Deposit & Loss Limits | Set daily, weekly or monthly caps on deposits and losses—stay within your budget. |
| Session Time Reminders | Pop-up alerts after certain time periods to help you pause and reassess. |
| Cool-Off Periods & Self-Exclusion | Need a break? Choose brief cool-offs (24 hrs–2 weeks) or extended self-exclusion (up to 1 year). Blocks access completely during exclusion. |
| Activity Statements | View your full deposit, bet, and session history to keep track of your gaming habits. |
Spotting the Warning Signs
Gaming is harmless fun until it stops being fun. Watch out for:
- Chasing losses or feeling uneasy when not playing
- Gaming longer than planned
- Skipping work, friends, or family commitments
- Feeling anxious, stressed, or irritable around gambling
If any of this resonates, it might be time to use our tools—or connect with a support service sooner rather than later.
We’re Here if You Need Help
Our support crew are trained in responsible gaming best practices. You can get guidance via:
- Live Chat (24/7): Quick access to self-exclusion or tools
- Email: [email protected]
- Phone & Local Resources: We provide links and guidance
External NZ Support Services
- Gambling Helpline – 24/7 free call 0800 654 655 or text 8006
- Problem Gambling Foundation NZ – Free counselling at over 60 centres
- Safer Gambling Aotearoa – Government-supported education and resources
- Department of Internal Affairs – Regulator information and harm prevention initiatives
Kiwi-Focused Responsible Gaming Tips
- Set your limits before you start – Think of gaming as entertainment, not a money-maker.
- Take regular breaks – Step away after every hour or two of play.
- Track your spending – Use our Statements to see the full picture.
- Talk it out – If it’s feeling stressful, reach out to us or a free support line.
- Treat gaming like any other expense – No more, no less than you’d plan with a weekend budget.
Stay In Control and Play for Fun
Responsible gaming isn’t about stopping—it’s about staying in charge. At Royal Reels Casino NZ, we’re committed to improving your experience while keeping it safe. Your play, your rules—just done properly.
Activate your tools any time at royalreelscasino.nz. If you want help setting them up, contact us via live chat or email. We’re always here—to help you stay in control.