Royal Reels Casino New Zealand – Terms and Conditions

Version: 1.6
Last Updated: 28 May 2025

1. General Rules

Before using the services of RoyalReels (the “Website”), please read these General Terms and Conditions carefully. By accessing or using any part of the Website, you agree to comply with the following terms (collectively referred to as “Terms”):

  • These General Terms and Conditions
  • Privacy Notice
  • Cookie Policy
  • Specific terms for promotions, bonuses, and special offers available on our Website
  • Game-specific rules and access conditions
  • Other terms and conditions that may apply to specific services on the Website

If you do not agree to these Terms, you should not register an account or use any of the services offered on our Website. Continuing to use the Website signifies your acceptance of the Terms.

2. Eligibility and Legal Use

You may only use the Website’s services if you are at least 18 years of age and legally permitted to gamble under the laws applicable to your location. By accepting these Terms, you guarantee that you are in compliance with the relevant age restrictions and must immediately leave the Website if you are underage.

We do not make any assurances regarding the legality of your use of the Website, particularly if gambling is prohibited or regulated in your jurisdiction. It is your sole responsibility to ensure that online gambling is legal in your jurisdiction before registering and using the Website. If gambling becomes illegal in your jurisdiction, you agree to close your account and stop using the Website.

3. Account Registration

To access all features on our Website, you must register for a personal account. You may only have one account per person, per address, and per IP address. Multiple accounts are not allowed and will be considered as “Duplicate Accounts”. If you attempt to open a Duplicate Account, we reserve the right to close your account without compensation, and any actions made through this account will be deemed invalid.

4. Your Account

You are responsible for maintaining the confidentiality of your login and password details. Any actions or transactions made using your account, with the correct login and password, will be considered as made by you, and we are not liable for unauthorized use of your account. You should immediately report any suspicious activity to us.

5. Verification and KYC

We may request identity verification documents before processing any financial transaction. Failure to comply with these verification requests within 30 days may result in account suspension. We may also request proof of identity, address, and payment methods to prevent fraud and ensure compliance with regulatory standards.

6. Deposit and Withdrawal

Financial transactions must be made through the available payment systems listed on our Website. Withdrawals will generally be processed using the same payment method used for deposits. You agree to use payment systems that are available on the Website and comply with their rules.

We reserve the right to set minimum and maximum deposit and withdrawal limits for your account. Deposits are processed immediately, while withdrawals may take up to 3 business days to process.

7. Promotions and Bonuses

Promotions and bonuses are subject to specific terms that will be detailed on the Website. Any abuse of promotions or manipulation of bonuses will result in the cancellation of the promotion, forfeiture of any winnings, and potential account suspension. Promotional offers may be limited to one per person, household, or IP address.

8. Game Rules and Betting

All bets placed on the Website are final once submitted. The results of the games are determined by our Random Number Generator (RNG), and in case of any discrepancies between the result displayed on your screen and the result recorded on our servers, the server result will prevail.

9. Fraud and Abuse

Fraudulent or abusive activities, including the use of stolen or invalid payment methods, collusion with other players, and manipulation of the system, are strictly prohibited. Any such activities will result in account closure, invalidation of winnings, and potential legal action.

10. Liability Limitations

Royal Reels Casino is not liable for any losses or damages caused by system errors, misuse of the Website, or failure to follow the Terms. You accept full responsibility for any financial losses incurred while using our services.

11. Changes to Terms

We reserve the right to change these Terms at any time. Any changes will be posted on the Website and will become effective immediately upon publication. You are responsible for reviewing these Terms periodically to stay informed of any updates.

12. Contact

If you have any questions regarding these Terms or need assistance, please contact our support team at [email protected].

Effective Date: 28 May 2025